Terms of Service
Effective date: 2026-08-06 Current version: 1.0.0 Operator: Ironside Systems Contact: ironsidesystems2021@gmail.com
These Terms of Service (the Terms) form an agreement between Ironside Systems (Ironside, we, us, or our) and the immigration consultant or other authorized representative that uses the Service (Consultant, you, or your). By accessing or using the Service, you agree to these Terms.
1. Definitions
1.1 Client means an individual whose matter a Consultant manages through the Service.
1.2 Consultant Records means information, messages, forms, and files that a Consultant or Client submits or creates in connection with a matter.
1.3 Service means the Ironside Systems case-management platform, including its consultant and client interfaces.
1.4 Tenant means the segregated Service environment assigned to a Consultant's practice.
2. Service and operator
2.1 Ironside Systems operates the Service. Pakel Immigration Consultancy and any other consultant practice using the Service are customers or tenants and do not operate the Service.
2.2 The Service provides software functions for client intake, case administration, communications, document handling, and related workflow activities.
2.3 The Service does not provide immigration, legal, tax, accounting, or other regulated advice or representation. Consultants remain responsible for all advice, filings, forms, retainers, decisions, and services they provide to Clients.
2.4 Service functions may change as required for security, compliance, maintenance, or operation. We do not guarantee that every function will always be available or uninterrupted.
3. Eligibility and authority
3.1 You must be legally capable of entering into these Terms and authorized to conduct the activities for which you use the Service.
3.2 You represent that you have all licences, permissions, consents, and lawful authority required to manage Consultant Records and to direct their processing through the Service.
3.3 You must provide accurate account information and promptly correct material inaccuracies.
4. Accounts and access
4.1 Each Consultant must use an assigned account. You must safeguard credentials and promptly notify us if you reasonably suspect unauthorized access.
4.2 Access is limited to the Tenant associated with the authenticated Consultant. Consultants assigned to the same Tenant may have equal access to that Tenant's application data.
4.3 Client access credentials and access codes are confidential. Consultants are responsible for distributing them only to the intended Client and through an appropriate channel.
4.4 You must not attempt to access another tenant, defeat access controls, probe the Service without authorization, or permit an unauthorized person to use your account.
5. Consultant responsibilities
5.1 The Consultant controls the purposes for which Consultant Records are collected and used in the Consultant's practice and remains responsible for the Consultant's relationship with each Client.
5.2 The Consultant must:
- provide any notices and obtain any consents required by applicable law;
- keep Consultant Records accurate where required;
- configure and use the Service in a lawful manner;
- review all generated or pre-filled material before relying on it; and
- maintain appropriate controls over the Tenant's shared Google account and Drive.
5.3 The Consultant must not use the Service for unlawful, fraudulent, abusive, infringing, or harmful activity, or upload malicious code or content that violates another person's rights.
6. Ownership and control of records
6.1 Consultants retain ownership and control of their Consultant Records. Ironside Systems does not acquire ownership of those records by providing the Service.
6.2 Document files and case records are stored in the Tenant's configured shared Google Drive. The Consultant is responsible for the Google account, Drive permissions, record organization, and retention decisions applicable to that Drive.
6.3 We retain ownership of the Service, its software, branding, documentation, and other materials supplied by us, excluding Consultant Records and third-party materials.
6.4 You receive a limited, non-exclusive, non-transferable right to use the Service during your authorized access, solely for the Tenant's internal operations.
7. Data handled by the Service
7.1 To operate and protect the Service, Ironside Systems processes limited account, authentication, operational, security, and audit information. Depending on the function used, this may include identifiers, contact information, credential-verification data, access records, tenant and case references, and technical request information.
7.2 The Service uses the Tenant's shared Google Drive to store and retrieve Consultant Records required for authorized workflows. Document uploads are directed to that Drive.
7.3 The Service may use service providers where reasonably required for hosting, identity, file storage, communications, security, and related operations. Additional information appears in the Privacy Policy and Sub-Processor Disclosure.
7.4 The Privacy Policy forms part of these Terms and describes Ironside Systems' handling of personal information.
8. File operations, access ending, and erasure
8.1 Available Service functions may permit operations on individual Drive files, such as upload, retrieval, replacement, or deletion. The availability of an individual file operation does not create an account-wide export or erasure function.
8.2 Ending Service access does not automatically remove Consultant Records from the Tenant's Google Drive. The Consultant remains responsible for Drive records and applicable retention duties.
8.3 Requests concerning limited information held by Ironside Systems will be assessed under applicable law, security requirements, and the roles of Ironside Systems and the Consultant. No self-service account-wide export, deletion, or retention-scheduling capability is promised.
9. Confidentiality and security
9.1 Each party must use the other party's confidential information only as needed to perform its obligations and must protect it using reasonable safeguards.
9.2 Confidential information does not include information that the receiving party can establish was lawfully public, already known without restriction, independently developed, or lawfully received from another source.
9.3 A party may disclose confidential information where required by law, subject to any lawful opportunity to notify the other party.
9.4 No system is completely secure. Consultants must use appropriate endpoint, account, and Google Drive safeguards and must cooperate with reasonable security measures.
10. Intellectual property and feedback
10.1 Except for the limited right in section 6.4, no right in the Service or Ironside Systems' intellectual property is transferred to you.
10.2 You must not copy, resell, sublicense, interfere with, or reverse engineer the Service except to the extent expressly permitted by law.
10.3 If you voluntarily provide feedback, you permit Ironside Systems to use it without restriction or identification of you, provided that this permission does not transfer ownership of Consultant Records.
11. Suspension and termination
11.1 You may request that access be ended by contacting Ironside Systems.
11.2 We may restrict, suspend, or end access where reasonably necessary to address a breach of these Terms, unlawful activity, security risk, harm to the Service or another person, or a legal requirement.
11.3 Upon termination, your right to use the Service ends. Provisions concerning records, intellectual property, confidentiality, disclaimers, liability, and dispute resolution survive where their nature requires.
12. Disclaimers
12.1 To the maximum extent permitted by law, the Service is provided "as is" and "as available." Ironside Systems disclaims warranties that may lawfully be excluded, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
12.2 Ironside Systems does not warrant uninterrupted or error-free operation, the accuracy of user-supplied or generated content, or that the Service will satisfy every legal, regulatory, or practice requirement.
12.3 Nothing in these Terms excludes a right or warranty that cannot lawfully be excluded.
13. Limitation of liability
13.1 To the maximum extent permitted by law, Ironside Systems is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profit, revenue, opportunity, goodwill, or data, arising from the Service.
13.2 Ironside Systems is not responsible for the Consultant's advice, representation, record-management decisions, Google account administration, or dealings with Clients.
13.3 Nothing in these Terms limits liability that cannot lawfully be limited.
14. Changes to these Terms
14.1 We may update these Terms. The published version and effective date identify the terms then in effect.
14.2 Where required by law or the Service's acceptance process, a material update may be presented for notice or acceptance before continued use.
15. Governing law
15.1 These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.
15.2 The parties submit to the courts of Ontario for disputes arising from these Terms or the Service, subject to any mandatory law that requires another forum.
16. General
16.1 These Terms and the Privacy Policy constitute the agreement concerning the Service, except for another written agreement expressly entered into by Ironside Systems.
16.2 If a provision is unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions continue.
16.3 A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent.
16.4 Headings are for convenience and do not affect interpretation.
17. Contact
17.1 Questions or notices concerning these Terms may be sent to ironsidesystems2021@gmail.com.
End of Terms of Service.